EGUIDE:
This Tip Guide offers expert advice for avoiding social/collaborative headaches in case management. Also included are key findings from ebizQ.com's own just-completed survey of business and IT professionals who are using case management at their organization.
EGUIDE:
Check out this tip guide today to learn how dynamic case management (DCM) serves as a useful tool for a business approach to process management.
WHITE PAPER:
In this eBook, find 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
BROCHURE:
The current economic downturn requires a strategic approach to cutting IT costs, high-performance businesses successfully reduce overall costs sharply and for the long term, shifting spend toward IT capability and business growth.
WHITE PAPER:
This resource describes a back-to-basics approach to enterprise content management (ECM) that gives you the power to organize and properly manage the growing information volumes in your enterprise.
WHITE PAPER:
Executives recognize that new analytics capabilities, coupled with advanced business process management, signal a major opportunity to create business advantage. Those who have the vision to apply new approaches are building intelligent enterprises positioned to thrive.
WHITE PAPER:
Read why organizations should consider solutions that provide the more extensive business benefits of email management capabilities and not just the basic operational benefits of email archiving.
WHITE PAPER:
Consult the following white paper to learn the steps it takes to properly identify and protect your vital records. Also gain a deeper understanding of the risks associated with inadequate preservation, how to evaluate storage options, and more.
EGUIDE:
This tip guide continues ebizQ.com's exploration of the role of analytics in successful case management. In this article, ebizQ contributor Alan Earls offers strategies and tactics for successfully combining dynamic case management (DCM) and analytics.
EGUIDE:
Read our interview with Larry Robinson, senior VP of product management for the Service Cloud at Salesforce, in which he discusses the importance of creating a solid customer experience and agent productivity. He also talks about how Salesforce expects to deliver that with Salesforce IoT Cloud.
