OC White Papers

IT Systems > Communications Systems > Telecommunications Carrier Systems >
OC White Papers (View All Report Types)

The Confident Choice for Cisco® Unified Communications: Datasheet sponsored by Insight and Plantronics WHITE PAPER: This whitepaper provides a breakdown of a range of audio devices compatible with Cisco phones and UC Integration soft clients. Posted: 14 Nov 2013 \| Published: 14 Nov 2013 TOPICS: Business Communications \| Collaboration \| Communications Hardware \| Communications Systems \| M2M Communications \| Unified Messaging \| Unified Messaging Systems \| Voice Communications Hardware

Strategic, User-Driven, and Managed: The Future of Unified Communications and Collaboration sponsored by Dimension Data WHITE PAPER: This report examines how IT decision-makers and staff in large organizations view and approach UCC today. What are their project priorities? How do they respond to market pressures? Find the answers to these questions, and more. Posted: 12 Jun 2013 \| Published: 12 Jun 2013 TOPICS: Collaboration \| Communications Hardware \| Communications Networks \| Communications Systems \| Networking \| Unified Messaging

Developing an effective resiliency capability within a cloud design sponsored by IBM WHITE PAPER: Read this white paper to learn how to develop a reliable resiliency management program for your cloud environment. Review the key elements, business areas and questions you should consider. Posted: 27 Jun 2012 \| Published: 31 Aug 2011 TOPICS: Business Continuity Planning \| Cloud Backup \| Cloud Computing \| Cloud Disaster Recovery \| IT Infrastructure \| IT Management \| IT Service Management \| IT Systems

Leadership and Technology: Mobility and bring-your-own-device insights for Midsize Businesses sponsored by Cisco Systems, Inc. WHITE PAPER: This informative white paper examines the power of mobile computing as part of the midmarket enterprise's unified communications platform, analyzing how you can utilize enterprise mobility effectively without increasing the pressure on IT. Posted: 26 Jun 2014 \| Published: 26 Jun 2014 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Diagnostic and Test Equipment \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Mobile CRM \| Mobile Device Management \| Mobile Device Management Software \| Mobile IP \| Mobile Middleware \| Mobile Payments \| Mobile Workers

A TCO Comparison for Unified Communications and Collaboration sponsored by Cisco WHITE PAPER: This exclusive resource examines a feature-rich, scalable unified communications solution that can drive innovation and increase productivity. Read on to see how it compares to other leading unified communications solutions. Posted: 18 Jun 2014 \| Published: 18 Jun 2014 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Diagnostic and Test Equipment \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| TCO

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace sponsored by Aspect WHITE PAPER: This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. Posted: 29 Aug 2013 \| Published: 29 Aug 2013 TOPICS: Communications Systems \| Contact Center Workforce Management \| CRM \| CRM Best Practices \| Customer Retention \| Customer Satisfaction \| Workforce Management Software

Migration to IMPAX6 Helps Busy Maryland Hospital Meet Zero Downtime Goal sponsored by HP and Intel® Xeon® processors WHITE PAPER: Download this customer case study to learn how they implemented and deployed a BladeSystem architecture from HP that could support zero downtime goal for their trauma center. Posted: 01 Aug 2013 \| Published: 15 Nov 2011 TOPICS: Communications Systems \| Health Care Industry \| Health Care Storage \| PACS \| Server Management \| Storage Best Practices \| Storage Efficiency \| Storage Management

The Future of Email and Applications is Social sponsored by IBM WHITE PAPER: The workplace is evolving – is your email application keeping pace? This resource details why the future of email and applications is social and details the many benefits a socially relevant email experience provides. Posted: 05 Apr 2013 \| Published: 28 Feb 2013 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Software \| Communications Systems \| Email \| Email Management \| Mobile Workers \| Remote Users \| Social Computing \| Social Networking \| Unified Messaging \| Unified Messaging Systems

IBM SmartCloud for Social Business Mobility sponsored by IBM WHITE PAPER: This white paper introduces one company's portfolio of online services, including scalable and security-rich email, web conferencing, and social collaboration, that can help to improve employee responsiveness and effectiveness in support of social business. Posted: 02 Oct 2014 \| Published: 30 Sep 2014 TOPICS: Applications Management \| Applications Software \| Cloud Computing \| Cloud Management \| Collaboration \| Collaborative Applications Software \| Communications Software \| Communications Systems \| Messaging Software \| Mobile Device Management \| Mobile Device Management Software \| Mobile Workers \| Network Applications Software \| Network Management \| Smart Phones \| Tablet PC

SAP Business Communications Management Rapid-Deployment Solution sponsored by SAP America, Inc. WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits. Posted: 24 Mar 2011 \| Published: 24 Mar 2011 TOPICS: Business Management \| Communications Systems \| Contact Centers \| CRM \| Customer Service \| IP Contact Centers \| IP Telephony \| SAP (Product)